FAQ

If you can't find your answer below, feel free to reach out to us via our social media channels or email us at info@quavvi.com. We're here to help!

Is shipping for free?

Yes, we cover the shipping costs for every order over €85

So you get to enjoy free shipping when you spend €85 or more.

How long do I have to return the items?

Customers can return products within 14 days of receiving them. Please make sure to review the return conditions outlined on our 'Returns' page.

Are the products good quality?

We use only the highest quality materials to ensure our products meet our standards.

Not satisfied? Your money back.

Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number so you can follow your order.

How do I contact the customer support?

You can reach us at info@quavvi.com or through our contact form on the website. We aim to respond within 24 hours.

Can I cancel my order?

Cancellations are possible if your order has not yet entered production. If you wish to cancel your order, please contact us right away.

Do you deliver to a PO box?

No, we do not deliver to PO boxes. So please make sure to add your local home delivery address.

What if I accidentally ordered the wrong item?

If you've ordered the wrong item, don't worry! Reach out to us right away at info@quavvi.com. If your order hasn't entered production yet, we can make the necessary changes.

What if my order gets lost in the mail?

Please check if the delivery address is correct and wait for the whole estimated delivery period to end included the 10 days extra. If you do not receive your order please contact us at info@quavvi.com.